Terms and Conditions

Thank you for visiting our site www.winebubbles.co.uk (“the Site”). We hope that you enjoy your visit, but you should be aware that your use of the Site is regulated by these Terms and Conditions. Browsing the Site will constitute acceptance of the Terms and Conditions, so if you do not accept them either in whole or in part, you should stop using the Site immediately. We may vary the Terms and Conditions from time to time and any such changes will take effect from the date of posting on the Site. Your continued use of the Site indicates your acceptance of any changes which we may make to the Terms and Conditions.
Throughout the Terms and Conditions, when we refer to ‘we’, ‘us’, ‘our’ 'organiser' etc, we are referring to WineBubbles, a sole trader business operated by Rachel Tremblay. When we refer to ‘you’ or 'customer' we are referring to the user or browser of the Site. We will be happy to answer any questions which you may have regarding these Terms and Conditions. You can contact us by completing the contact form or any of the other contact methods listed on the contact page of our Site. We are committed to protecting the privacy of anyone who uses the Site and any personal data which we obtain from you as a result of any enquiries will be processed in terms of our Privacy Policy.
1. Agreement Accessing or viewing the Site constitutes your acceptance to these Terms and Conditions. If you do not accept these Terms and Conditions you should EXIT the Site immediately.
2. Copyright
The content of this Site (except where otherwise stated) is copyright © WineBubbles. This includes any text, scripts, applets, images, and graphics. You may print or download the content of this site for you own personal use only but all such prints and/or downloads should acknowledge that the material is copyright © WineBubbles where appropriate. You may cache or store material from the Site for private on - or off - line browsing purposes only. The distribution or copying of the content of the Site or any part of the Site for any commercial purpose is specifically prohibited other than with the express written consent of WineBubbles. A written licence for commercial distribution or copying may be obtained on request on such terms and at such costs as we may determine. Any trade mark, service mark or other intellectual property contained in or relating to this site are, unless otherwise explicitly stated, the property of WineBubbles. The use of such trademarks, service marks or other intellectual property by users or viewers of this site is strictly forbidden.
3. Newsletters and Event Information
If you wish to be kept informed of forthcoming events and product releases, or if you wish to receive our newsletter, please complete the contact form on our Site. All personal data which you provide to us will be processed in accordance with our Privacy Policy.
4. Exclusions
WineBubbles shall not be liable to you (whether directly or indirectly and whether as a result of negligence or otherwise) in respect of any losses or damage which you may incur as a result of your use of the Site. We would advise that you read the terms of our Disclaimer. We have taken, and will continue to take, all reasonable steps to ensure that the Site and all information which is published on the Site (including all newsletters) is accurate. We cannot however guarantee:

• that material, information or data obtained from or through this site is complete, accurate or not an infringement of any party's intellectual or other property rights.
• that material, information and data submitted via this site will be fully secure.
• that material, information and data obtained from or through this site will meet your requirements.
• that your access to or use of this site will be uninterrupted, timely or error-free or that defects in information contained on this site will be corrected.

Please contact us and let us know if you are aware of any inaccuracies, and steps will be taken to correct them.
5. Hyperlinks
This Site may contain hyperlinks to websites operated by other parties. These links are suggested for information only and our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites. Care is advised in visiting any external sites linked from this Site. No liability is accepted for any information contained on any external site. If you consider that the content of any external site linked from this Site is illegal, immoral or offensive please advise WineBubbles using any of the contact methods listed on our contact page. You should remember that when you link to another site, the terms of use of the external linked site will apply and not the terms of use of this Site.
6. Alteration of Terms and Conditions
WineBubbles reserves the right to update or modify these Terms and Conditions. Any changes to these terms and Conditions will be posted on this Site.
7. Tours and events
Reservations may be made:

1. By the reservation form available on the Internet Portal, telephone or email.
2. When making a reservation the Customer is required to provide the following contact information: name, surname, telephone number.
3. Proof of reservation and payment for the service is:
4. In the case of reservation through the Internet Portal: printable electronic proof of reservation sent to the Customer by the Organiser via email after the Customer makes the reservation.
5. The Customer is obliged to check if the information on the proof of reservation or ticket/ is correct.
6. A Customer whose ticket or proof of reservation has not been fully paid is required to pay the remaining fee for the event he or she is participating in to the event Guide. Failure to pay the remainder of the fee is grounds for the Organiser to break the contract with the Customer with the fault of the latter, without providing another deadline to pay the remaining fee. A Customer who has not paid the full fee will not be allowed to participate in the event.

• (Terms of Payment and Cancellation of the service)

1. Payment may be made via bank transfer or Paypal.
2. In the case of private events cancellations must be made at least 3 days prior to the date of the event and during the office hours of the Organiser.
3. The Customer may submit a declaration of cancellation of reservation for the event for reasons that are not the fault of the Organiser. The Organiser reserves the right to charge a fee that reflects the real costs of preparing the event as well as staff costs associated with it.

• (The realization of the event)

1. In the case of events in which the Customer is to be picked up from a given location, the Customer should wait for a guide in front of the building at the time specified in the reservation. The Organiser wishes the Customer to consider the possibility of a 15 minute delay if there is heavy traffic.
2. In the case of tourist events which have a location of pick-up specified by the Organiser, the Tourist should wait at the location specified by the Organiser.
3. In the case that the Customer does not show up in the specified location the Guide/tour guide will try to determine the whereabouts of the Customer. If the whereabouts of the Customer are unknown and the schedule of the event does not allow for further delays – then the Guide/tour guide has the right to drive away from the pick-up point or start the tour with the rest of the group; in this case the Customer is liable for the costs associated with this situation – the above situation entitles the Organiser to immediately break the contract with the Customer with the fault lying with the latter.
4. The Customer is required to show the /Guide/tour guide the ticket/ or printed electronic proof of reservation which entitles him or her to participate in the event.

• (Acts of God)

1. The Organiser is not liable for delays, changes in the tour program or cancellation of an event that is the fault of the Customer or Acts of God.
2. In the event of unforeseen circumstances of Acts of God, the Organiser is required to provide Customers with complete information and be as helpful as possible in order to minimalize the consequences of the situation.

•  (Complaints & Reimbursements)

1. The Customer has the right to file a complaint that may be submitted and considered. Complaints may be submitted to the following email address: info@winebubbles.co.uk..
2. The Organiser will deal with the complaint within 30 days of its submission, and in the case of complaints filed during a event – within 30 days after the end of the event.

•  (Personal information)

1. The administrator of personal information given by the Customer in making the reservation is the Organiser – Rachel Tremblay
2. The Customer is entitled to access his or her personal information and has the right to change them. The Customer may at any point resign from giving permission to use his or her personal information for marketing purposes as well as resign from receiving marketing information via email by submitting a declaration in the office of the Organiser, or via email to info@winebubbles.co.uk
3. All Clients personal information may be used only for contact purposes regarding the event.
4. All Clients personal information (name, surname, telephone number, email address) provided by the Client using the website www.winebubbles.co.uk will not be shared or sold to third parties for any purpose.

• (Contract changes/cancellation of a tourist event)

1. If the Organiser – before the start of the event – is forced for reasons beyond his control to change essential terms of the contract between him and the Customer, he must inform the Customer immediately.